Warm Weather Shipping
Click here to learn how to protect your order from the heat!
Exactly how long will it take for my order to arrive via UPS?
This depends on your shipping destination and the shipping method selected at checkout (see shipping option charts below the map).
Here's a map showing the time in transit for UPS Ground shipping. For SurePost add 1 day - this is the longest the flat rate shipping options may take.
Note: Business days in transit start counting the day AFTER a UPS order ships out, and UPS does not count weekends. For example, if a UPS 2-Day shipment goes out on a Friday, it will arrive on Tuesday of the next week, which is the second BUSINESS day.
PO Boxes, APO/FPO, Hawaii, and Alaska
Must select USPS Priority Mail at checkout.
Flat Rate Shipping Options:
Other Shipping Options: (Prices are calculated at checkout, based on order weight & destination)
* Business days in transit start counting the day AFTER a UPS order ships out, and UPS does not count weekends. For example, if a UPS 2-Day shipment goes out on a Friday, it will arrive on Tuesday of the next week, which is the second BUSINESS day.
You can use the Shipping Calculator on the Shopping Cart page to see all shipping options for your order. Since the cost is based on weight, all items must first be in your cart for an accurate quote. The calculator displays only one shipping option at a time. To see more, simply select another method and click "Calculate Shipping" again.
When will my order ship?
Normally, your package will leave our warehouse the next business day. We try to ship orders placed by 12 noon Eastern time the same business day whenever possible. During warm weather your order may be delayed to avoid extended exposure to high temperatures over the weekend.
If you need your candy by a certain date, please tell us your timing requirements under "Special Instructions" at checkout. We'll review the shipping method chosen and, if necessary, expedite processing of your order and/or contact you for approval if a shipping upgrade is needed. Upon request, we can also hold orders to ship out on a later date.
Order Confirmation Email
An automatic order confirmation is emailed immediately after you place your order. If you don't receive it, your order may not have gone through. Please check your spam filter first and then contact us if you don't receive an order confirmation.
Tracking Email Normally sent the day your order ships, a tracking email will include the shipping method and tracking number for your reference.
International customers are responsible for paying any duties, taxes, and applicable customs brokerage fees that may be charged by your country upon delivery.
We are an online-only store and do not have a retail store. Local customers are welcome to pick up orders placed online at our warehouse in Traverse City, MI.
Just select "Local Pickup" as the shipping method at checkout (billing address must be in Michigan for this option). Please note: you will still be required to enter a shipping address to complete the order. Don't worry—we won't ship the order. It will be waiting for you to pick up at our warehouse.
We'll send you an email with pick up info as soon as your order is ready. You can also Call or email before picking up your order to ensure it is ready and that someone will be at our warehouse at the time you plan to pick it up.
We want you to receive your candy on time and in great condition! If you ever have a question about shipping, please contact us.
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