Asked by J, March 6, 2016 at 10:57:12 PM EST.
Q: Am I understanding correctly that a cold pack is included in the purchase of the cold shipping box? Or do I need to purchase cold packs separately? Thanks!
Answered by Natural Candy Store, March 7, 2016 at 11:25:01 AM EST.
A: Hi J, Yes! The Shipping box includes 1 cold pack. Feel free to email us at firstname.lastname@example.org with any additional warm weather shipping questions. :)
Asked by Anonymous, May 13, 2016 at 08:59:37 PM EDT.
Q: How do I know how many cold shipping boxes I need for my order?
Answered by Natural Candy Store, May 17, 2016 at 12:42:33 PM EDT.
A: Hi, Just order 1 cold shipping box per order and we'll take care of it for you. We have a variety of boxes for different product assortments. If you have any other questions about warm weather shipping, feel free to email us at email@example.com :)
Asked by Lydia, June 19, 2017 at 01:39:03 AM EDT.
Q: Will this keep my candy from melting if I choose the free shipping method which can take up to 8 days?
Answered by Natural Candy Store, June 19, 2017 at 05:18:47 PM EDT.
A: Hi Lydia, The Cold Shipping Box is most effective in the first 24-48 hours. We recommend UPS 2-Day when temperatures are in the 80s and UPS Next Day Air when temperatures are in the 90s. USPS Priority Mail is sometimes a good option for lighter orders (2-3 days in transit, but not guaranteed). Here's a link to our warm weather shipping page for more info: http://www.naturalcandystore.com/category/warm-weather-shipping. If you would like us to make any recommendations for your particular order, feel free to contact us at firstname.lastname@example.org.
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