Is the candy I ordered in stock?
Yes! If you were able to add the item to your shopping cart, it means the item is in our warehouse and ready to ship. Items that are out of stock cannot be added to your cart and will display the "Email me when back in stock" button.
Do you make candy?
No, we do not make any candy. We are an online candy store, not a candy factory.
Do you sell wholesale?
Sorry, we do not sell wholesale at this time. We offer some of our products in bulk sizes at quantity (although not wholesale) prices, and will have a special bulk category in the near future.
Do your candies contain any dyes or artificial colors like Red #40?
Absolutely not. We do not carry any products that contain synthetic dyes or artificial colors. All the colorings used in the candies we carry are derived from fruits, vegetables, and other plant sources.
What will show up on my credit card bill?
The charge on your credit card statement will be from Artisan Sweets, Inc., our parent company.
My order is a gift. Can I include a gift note and make sure there aren't prices included? At checkout, you will have the opportunity to include a gift message and provide any special instructions for your order. The packing list will not include any price information, so you don't have to worry about your gift recipient seeing prices. If you have multiple gift orders and need assistance placing them, please contact us.
I live in the SF Bay Area. Can I pick up my order?
Sure. Place your order online. In the Special Instructions box at checkout, write "Customer Pick-up". We'll deduct the shipping charge and have your order ready for pick up at our warehouse. Please call or email before coming to confirm someone will be here and to get parking instructions.
Do you ship internationally?
We do! Customers in Canada can place their order online and must select Canada Shipping at checkout. Customers at APO/FPO addresses can place their order online and must select Standard Shipping at checkout. For all other locations, please contact us for a shipping quote. Provide us with a list of the products and quantities you want and the country you will be shipping to. Our preferred payment method for international orders is PayPal.
How will my candy be packed?
We pack our candy with great care so that it arrives at its destination in perfect condition. We use recyclable paper packing materials along with bubble wrap to protect glass containers. We never use "peanuts," because we don't like receiving peanut-filled packages ourselves (they make such a mess!). We're always looking for new environmentally-friendly shipping materials, and welcome feedback or suggestions. We use home-compostable cellophane bags to pack the majority of our bulk candy, so remember to add these bags to the compost pile after you're done with them!
Do you eat candy all the time?
We try not to. We love our professional candy-eating duties, such as trying new items and remaining knowledgeable about the products we carry through frequent tastings. However, since we work in a candy warehouse, the call of the candy can be difficult to resistespecially if we skipped lunch and it's 4pm. But, believe it or not, there are days we don't eat any candy at all. To protect our inventory (we'd rather sell it than eat it!) we try to eat balanced meals at work, which significantly reduces the temptation to pig out. Balanced meals: we highly recommend them!