Warm Weather Shipping
IMPORTANT: Click here to learn how to protect your order from the heat.
GREAT NEW SHIPPING RATES AS OF 5/19/16!
| $6.99 Flat Rate |
• 1-8 days in transit*
• We choose the method (SurePost, UPS or USPS)
• Contiguous 48 states only
• PO Boxes excluded
• Must select Free Shipping or $6.99 Flat Rate on Checkout page
|
FREE SHIPPING
on orders $75+ |
Other shipping options: (Prices are calculated at checkout, based on order weight & destination)
| USPS Priority Mail |
• 2-3 days*
• Delivers Mon-Sat
• Delivery date not guaranteed
• PO Box/APO/FPO okay
|
| UPS Ground |
• 1-6 days*
• Delivers Mon-Fri
• Contiguous 48 states only, no PO boxes
|
| UPS Overnight, 2-Day and 3-Day |
• Expedited, guaranteed delivery date*
• For time-sensitive orders, please contact us or make a note on your order of when you need it by so we can confirm it will arrive in time.
• CA, AZ, OR, NV, UT: 2-Day and 3-Day not offered as Ground only takes two days
• CO, NM: 3-Day not offered since Ground only takes three days
|
| Warm Weather 70, 80 and 90
(Includes an insulated shipper and ice pack!) |
• Expedited shipping for heat-sensitive orders when temps are in the 70s, 80s, or 90s
• May be delayed until Monday to avoid transit over the weekend
• See Warm Weather Shipping for more info
|
| USPS Priority Mail International |
• Generally 6-10 business days
• Canada can checkout online
• All other countries: please contact us for a shipping quote. Please list items, quantities, and country.
• Does not include any customs or duties, which vary by country
|
*Transit times start the day AFTER the order ships and do not include weekends. For example, if a UPS 2-Day shipment goes out on a Friday, it will arrive on Tuesday of the next week.
Shipping Calculator
You can use the Shipping Calculator on the Shopping Cart page to see all shipping options for your order. Since the cost is based on weight, all items must first be in your cart for an accurate quote. The calculator displays only one shipping option at a time. To see more, simply select another method and click "Calculate Shipping" again.
When will my order ship?Normally, your package will leave our warehouse the next business day. We try to ship orders placed by 12 noon Pacific time the same business day whenever possible. During warm weather your order may be delayed to avoid extended exposure to high temperatures over the weekend.
If you need your candy by a certain date, please tell us your timing requirements under "Special Instructions" at checkout. We'll review the shipping method chosen and, if necessary, expedite processing of your order and/or contact you for approval if a shipping upgrade is needed. Upon request, we can also hold orders to ship out on a later date.
Order Confirmation Email
An automatic order confirmation is emailed immediately after you place your order. If you don't receive it, your order may not have gone through. Please check your spam filter first and then contact us if you don't receive an order confirmation.
Tracking Email
Normally sent the day your order ships, a tracking email will include the shipping method and tracking number for your reference.
Exactly how long will it take for my order to arrive?
This depends on your shipping destination and the shipping method selected at checkout.
Here's a map showing the time in transit for UPS Ground shipping. For SurePost add 1 day. Remember, days in transit start the day AFTER the order ships out, and do not include weekends.
PO Boxes, APO/FPO, Hawaii, and Alaska Must select USPS Priority Mail at checkout.
International Shipping
International customers are responsible for paying any duties, taxes, and applicable customs brokerage fees that may be charged by your country upon delivery.
- Canadian customers can place orders online with USPS Priority Mail International shipping.
- APO/FPO customers can also place their order online with regular USPS Priority Mail.
- All other international customers need to contact us for a shipping quote. Please provide the list of products, quantities, and the destination country. Our preferred payment method for international orders is PayPal.
Local Customer Pickup
We are an online-only store and do not have a retail store. Local customers are welcome to pick up orders placed online at our warehouse in Concord, CA.
Just select "Local Pickup" as the shipping method at checkout (billing address must be in California for this option). Please note: you will still be required to enter a shipping address to complete the order. Don't worry—we won't ship the order and it will be waiting for you to pick up at the warehouse.
We'll send you an email with pick up info as soon as your order is ready. You can also
Call or email before picking up your order to ensure it is ready and that someone will be at the warehouse at the time you plan to pick it up.
Shipping Questions
We want you to receive your candy on time and in great condition! If you ever have a question about shipping, please
contact us.
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